Refund Policy
Clear guidelines for program refunds and cancellations
Our Commitment to You
We stand behind the quality of our conservation biology education programs. This policy outlines your rights and our procedures to ensure fair treatment for all students.
Refund Eligibility
Students may request a refund within specific timeframes depending on their enrollment status and program progress. We evaluate each request based on individual circumstances and program requirements.
- Full refund available within 14 days of initial enrollment
- Partial refunds considered within 30 days if less than 25% of coursework completed
- Medical or family emergency situations evaluated case-by-case
- Program cancellations by Ecology Snorter result in full refund
- Technical issues preventing course access qualify for refund consideration
Refund Request Process
To initiate a refund request, students must follow our established procedure. This ensures proper documentation and timely processing of your request.
Submit Request
Email [email protected] with your refund request and reason
Provide Documentation
Include enrollment details, progress summary, and supporting documents if applicable
Review Process
Our team reviews your request within 5 business days and contacts you with decision
Processing
Approved refunds processed within 7-10 business days to original payment method
Refund Timeline and Processing
Understanding our refund timeline helps you plan accordingly. Processing times vary depending on your payment method and financial institution.
Days 1-14 after enrollment
Full refund available with no questions asked. Simply contact our support team to begin the process.
Days 15-30 after enrollment
Partial refunds considered based on coursework completion and individual circumstances.
Beyond 30 days
Refunds evaluated only for exceptional circumstances such as medical emergencies or program defects.
Payment Method Processing Times
Credit card refunds typically appear within 3-5 business days. PayPal refunds process within 1-2 business days. Bank transfers may take 5-10 business days depending on your financial institution.
Non-Refundable Situations
While we strive to accommodate student needs, certain situations do not qualify for refunds. These policies protect the integrity of our programs and ensure fair treatment for all students.
- Course completion beyond 75% of total program content
- Violation of student conduct policies or terms of service
- Failure to attend scheduled sessions without prior notice
- Requests made more than 60 days after program completion
- Third-party payment processing fees are non-refundable
Special Circumstances
We understand that life circumstances can change unexpectedly. Our team evaluates special situations with compassion while maintaining fair policies for all students.
- Military deployment or emergency relocation considered on individual basis
- Serious medical conditions requiring documentation from healthcare provider
- Family emergencies evaluated with appropriate supporting documentation
- Technical issues on our platform preventing course access
- Program changes that significantly alter course content or delivery
Alternative Solutions
Before requesting a refund, consider our transfer options. Students may transfer to future program dates or switch between compatible courses within 45 days of original enrollment.
Course Materials and Certifications
Refund policies also apply to course materials and certification fees. Students receiving refunds must return access credentials and forfeit completion certificates.
- Digital materials access revoked upon refund processing
- Physical materials must be returned in original condition
- Certification fees included in refund calculations
- Partial completion certificates not issued for refunded courses
- Future enrollment requires new registration and payment